CyberLearning Catalog

Course Catalog

Our 2,700+ online courses are categorized into the following course packages:

Note: These e-Learning course packages include 60 Certifications

Click on a package name to view its contents of the Package.

Business Skills Videos
Course Access Validity: 12 Months

Topics covered in these videos include career development, communication, customer service, finance, and management. Courses include realistic scenarios, interactive quizzes, expert advice, links to reference material, and a full transcript of the audio portion of the course.

Course Name
Career Development: 1 Been There, Done That...Now What?
Career Development: 2 The Influence Edge and Your Career
Communication: 1 Curing Common Meeting Ailments (Interview)
Communication: 2 Effective Business Writing
Communication: 3 High Performance Communication
Communication: 4 Keeping Meeting Participants Awake (Interview)
Communication: 5 The People Styles Model
Communication: 6 People Styles at Work
Communication: 7 Resolving Conflict
Communication: 8 Telephone Etiquette
Communication: 9 the Influence Edge and E-Mail
Communication:10 Understanding Negotiation
Communication:11 Working Wounded: Effective Business Presentations
Communication:12 Working Wounded: Giving an Apology at Work
Communication:13 Working Wounded: Leading a Successful Meeting
Communication:14 Working Wounded: Making Group Decisions
Communication:15 Working Wounded: Working Through Conflict
Customer Service: 1 Building Customer Loyalty
Customer Service: 2 Delighting Your Customers
Customer Service: 3 Building Web Relationships (Interview)
Customer Service: 4 Creating Customer Value
Customer Service: 5 Crown Your Customers (Interview)
Customer Service: 6 Customer Convenience is Key to E-Commerce (Interview)
Customer Service: 7 Customer Service Strategy
Customer Service: 8 Dealing with Customer Complaints
Customer Service: 9 Exceeding Customer Expectations
Customer Service:10 Getting to Know Your Customers
Customer Service:11 Getting Your Customer Experience Right (Interview)
Customer Service:12 Implementing Effective Service Standards
Customer Service:13 Keeping Loyal Customers
Customer Service:14 Knowing Your Web Customers
Customer Service:15 Managing Customer E-Mail
Customer Service:16 Measuring Customer Service
Customer Service:17 Profits, Not Promises (Interview)
Customer Service:18 Understanding Customer Service
Customer Service:20 Working Wounded: Good News About Customer Complaints
Finance: 1 Building Budgets That Affect Reality (Interview)
Finance: 2 Capitalize Your Capital (Interview)
Finance: 3 Cash Flow Analysis
Finance: 4 Key Financial Ratios
Finance: 5 Linking Financial Management with Organizational Goals
Finance: 6 Understanding Financial Statements
Finance: 7 Working Wounded: The Budget Blues
Global Business: 1 Communicating Across Cultures
Global Business: 2 Global Work
Global Business: 3 Global Work in China (Interview)
Global Business: 4 Presenting Globally
Global Business: 5 The Influence Edge in Cross-Cultural Situations
Leadership: 1 Creating and Communicating Vision
Leadership: 2 Creating Organizations with Many Leaders (Interview)
Leadership: 3 Digital Markets (Interview)
Leadership: 4 E-Business Strategies (Interview)
Leadership: 5 Leadership in freaked Out Times (Interview)
Leadership: 6 Leading into the Future (Interview)
Leadership: 7 Leading Organizational Transition
Leadership: 8 Show, Don't Tell
Leadership: 9 Strategic Planning: Establish Processes
Leadership:10 Strategic Planning: Implement Initiatives
Leadership:11 Strategic Planning: Strategic Alignment
Leadership:12 Supporting Innovation (Interview)
Leadership:13 Surfer Rules (Interview)
Leadership:14 The E-Marketplace (Interview)
Leadership:15 The Power of B-Webs (Interview)
Leadership:16 Challenge the Process
Leadership:17 Enable Others to Act
Leadership:18 Encourage the Heart
Leadership:19 Inspire a Shared Vision
Leadership:20 The Leadership Challenge: Model the Way
Leadership:21 Tilt the Field: Attitude
Leadership:22 Tilt the Field: Leadership
Leadership:23 Tilt The Field: Perspective
Leadership:24 Transform, Don't Conform (Interview)
Leadership:25 Value Matters (Interview)
Leading Teams: 1 Creating Successful Teams (Interview)
Leading Teams: 2 Developing Successful Teams
Leading Teams: 3 Successful Geo-Dispersed Teams (Interview)
Leading Teams: 4 Team Learning (Interview)
Leading Teams: 5 The Influence Edge and Your Team
Leading Teams: 6 Virtual Teams
Leading Teams: 7 Working Wounded: Teams at Work
Management: 1 Attracting Key Talent (Interview)
Management: 2 Bringing The Workplace to Life (Interview)
Management: 4 Fire Up and Motivate Your Employees
Management: 5 Handling Performance Problems
Management: 6 Interviewing for Organizational Fit
Management: 7 Interviewing for Success
Management: 8 Knowledge Management (Interview)
Management: 9 Making 360 Degree Feedback Work
Management:10 Managing Performance
Management:11 Managing Telecommuters
Management:12 Motivate to Retain (Interview)
Management:13 Recruiting Top Talent
Management:14 Retaining Top Talent
Management:15 Retention for the Long Haul (Interview)
Management:16 Succession Planning
Management:17 The Costs of Attrition (Interview)
Management:18 The Diversity Manager
Management:19 Working Wounded: Becoming a New Manager
Management:20 Working Wounded: Counseling an Employee
Management:21 Working Wounded: The More You Give, The More You'll Get
Managing Within the Law: 1 At Will Employment
Managing Within the Law: 2 Complying with ADA Requirements
Managing Within the Law: 3 Discrimination
Managing Within the Law: 4 Discrimination (Presentation Style)
Managing Within the Law: 5 Drug and Alcohol Abuse in the Workplace
Managing Within the Law: 6 Family and Medical Leave Act
Managing Within the Law: 8 Freedom of Religion in the Workplace
Managing Within the Law: 9 Freedom of Speech in the Workplace
Managing Within the Law:10 Legal Guidelines for Interviewing
Managing Within the Law:11 Preventing Sexual Harassment - Manager Version
Managing Within the Law:12 Respecting Employees' Individual Rights
Managing Within the Law:13 Top Ten Ways for a Manager to Stay Out of Jail
Managing Within the Law:14 Working Wounded: Preventing Lawsuits
Managing Within the Law:15 Wrongful Termination
Managing Within the Law:16 Wrongful Termination (Presentation Style)
Performance Coaching: 1 Career Coaching
Performance Coaching: 2 Collaborating
Performance Coaching: 3 Mentoring
Performance Coaching: 4 Training
Sales and Marketing: 1 E-Mail Marketing (Interview)
Sales and Marketing: 2 Guerrilla Marketing
Sales and Marketing: 3 Guerrilla Trade Show Selling
Sales and Marketing: 4 Marketing Your Web Site (Interview)
Sales and Marketing: 5 New Rules of Online Advertising (Interview)
Sales and Marketing: 5 New Rules of Online Advertising (Interview)
Sales and Marketing: 6 Sales Skills for Call Centers
Sales and Marketing: 7 Target Your Market (Interview)
Sales and Marketing: 8 The Influence Edge and Sales
Sales and Marketing: 9 Track Selling Step 1: Approach
Sales and Marketing:10 Track Selling Step 2: Qualification
Sales and Marketing:11 Track Selling Step 3: Agreement On Need
Sales and Marketing:12 Track Selling Step 4: Sell the Company
Sales and Marketing:13 Track Selling Step 5: Fill the Need
Sales and Marketing:14 Track Selling Step 6: Act of Commitment
Sales and Marketing:15 Track Selling Step 7: Cement the Sale
Sales and Marketing:17 Working Wounded: Getting Out of a Sales Slump
Sales and Marketing:18 Keys to a Successful Marketing Campaign
Sales and Marketing:19 Making A Gatekeeper an Ally
Self-Management: 1 Becoming More Assertive
Self-Management: 2 Business Protocol
Self-Management: 3 Creative Time Management for the New Millennium
Self-Management: 4 Dealing with Non-Stop Change
Self-Management: 5 Goal Setting and Action Planning
Self-Management: 6 Leap of Faith
Self-Management: 7 Self-Motivation Through Self-Talk
Self-Management: 8 Self-Talk First Aid Kit
Self-Management: 9 The Dynamics of Self-Talk (Interview)
Self-Management:10 The Influence Edge and Change
Self-Management:11 The Influence Edge Model
Self-Management:12 Working Wounded: Dealing with a Messy Desk
Self-Management:13 Working Wounded: Getting More Work Done
Self-Management:14 Working Wounded: Office Politics
Self-Management:15 Working Wounded: Performance Appraisals
Six Sigma Deployment Roadmap
Six Sigma Fundamentals
Six Sigma: Lasting Six Sigma
Work and Life Balance: 1 Child Care Selection
Work and Life Balance: 2 Elder Care Selection
Work and Life Balance: 3 Embracing New Technology
Work and Life Balance: 4 Exhausted Single Working Parent
Work and Life Balance: 5 Financial Planning for Elder Care
Work and Life Balance: 7 Making a Case to Telecommute (Interview)
Work and Life Balance: 8 Overload in an Over-Wired World (Interview)
Work and Life Balance: 9 Telecommuting
Work and Life Balance:10 The Moral Dilemma of Success
Work and Life Balance:11 The Risks of Job Burnout
Work and Life Balance:12 Working Wounded: Connecting with Your Kids When Traveli
Workplace Environment: 1 Computer Comfort
Workplace Environment: 2 Diversity Effectiveness - An Overview
Workplace Environment: 3 E-Mail and Internet Privacy at Work
Workplace Environment: 4 Ethical Decision Making
Workplace Environment: 5 Ethics in the Workplace - Choose Wisely!
Workplace Environment: 6 Moving Toward Diversity Effectiveness
Workplace Environment: 7 Preventing Sexual Harassment
Workplace Environment: 8 Preventing Sexual Harassment (Presentation Style)
Workplace Environment: 9 Preventing Violence in the Workplace
Workplace Environment:10 Preventing Violence in the Workplace (Presentation)
Workplace Environment:11 Workplace Violence: Ingredients for Disaster
Workplace Environment:12 Working Wounded: Overcoming Your Own Bias