Preamble
The National Computer Board (NCB) was set up in 1988 by the National Board Act (Act No.43) to promote the development of Information and Communication Technologies (ICT) in Mauritius. It is a para-statal body administered by a Board of Directors and operates under the aegis of the Ministry of Information and Communication Technology.

The NCB has recently redefined its strategies to respond more effectively to new national aspirations in view of multi-facetted challenges emerging in the wake of globalization and threatening the very resilience of the country's economy. Its core mission is now to accelerate the transition of Mauritius into a regional ICT hub and ensure the swift realization of government's objective to make of the ICT sector a fifth pillar of the economy.

Our Vision

To be the key enabler in transforming Mauritius into a Cyber island and the regional ICT hub.

Our Mission

To e-power people, businesses and the public sector by developing and promoting ICT and ICT related services in Mauritius.

Core Values

We are committed to quality and excellence
We believe in teamwork and partnership
We are determined to provide professional services to our stakeholders, customers and partners
We aim at continuous improvement
We invest in our people

Charter Objectives

This Charter gives an overview of the services and activities of the different divisions of the NCB.

Organisation Chart

The organization structure comprises 8 divisions

Planning Research and Development
CERT-MU
Business Development and Promotion
ICT Culture Promotion
ICT Incubator Centre
Government Online Centre
Administration and Finance
Communication

The Planning Research and Development division was set up to study the use of ICT in Mauritius, make policy and legal recommendations, analyse the trend in ICT technologies, promote the use of state-of-the-art technologies and carry out R&D in ICT.

The Mauritian Computer Emergency Response Team (CERT-MU) was officially launched on 16 May 2008 as the main national body for co-ordination of information security incidents at the national level. It is a division of the National Computer Board. The mission of CERT-MU is to provide information and assistance to its constituents in implementing proactive measures to reduce the risks of information security incidents as well as responding to such incidents as and when they occur.

The Business Development and Promotion Division was put in place to develop an integrated approach for the promotion of Mauritius as a cyber island at regional and international levels in coordination with other public and private organizations of the ICT sector. It has also to assess the competitiveness of the Mauritian ICT industry and make relevant recommendations.

The ICT Incubator Centre was set up to promote entrepreneurship development and boost job creation through the provision of logistical and business support to start ups in the ICT sector.

The ICT Culture Promotion Division aims at bridging the digital divide in Mauritius and developing an ICT literate nation.

The Government Online Centre (GOC) is a centralized data centre which supports e-Government initiatives. Equipped with state-of-the-art ICT Infrastructure, the GOC hosts the Government Web Portal which is one-stop-shop providing comprehensive information on Government Services and enabling online applications on a 24x7 basis.

Strategies and Objectives

E- Powering people through the promotion of ICT Culture
E- Powering businesses by promoting and developing the ICT industry
E- Powering the public sector by participating in e-Government initiatives

E-Powering People

The NCB spreads ICT literacy and creates awareness on applications and uses of ICT and in so doing contributes to build information society capable to drive the national objective of making of ICT a fifth pillar of the Mauritian economy.

Activities to create an Information Society include:

Promoting ICT literacy for the public
Promoting awareness on the benefits of ICT for improving the quality of life
Promoting ICT for social development

In this context the NCB has launched a Cyber Caravan project to disseminate ICT culture all over the island through its two caravans. IT Empowerment Programmes for Unemployed HSC holders are also organized to enhance their employability.

Activities targeting secondary and tertiary level students are organized on a regular basis with a view to promote the usage and opportunities of ICT and instill interest in the new technologies.

The NCB has also set up a Resource Centre to provide ICT facilities to researchers, students, professionals and the public at large. It is equipped with PCs, ICT textbooks, reports, magazines, press articles on ICT, education software and offers free Internet access.

E-Powering Business

The NCB strives to foster the growth of the ICT industry by organising a host of activities focused on:

promoting entrepreneurship in ICT through its incubator center;
promoting the development of BPOs and ITES;
Promoting the export market for ICT industry;
Developing indicators to assess the development of the Information Society in Mauritius;
Carrying out regular studies to assess the penetration and usage of ICT across the different economic sectors and households;
Elaborating measures with regards to information security issues at the national level such as spamming; and
Advising Government on policies and legal framework for the ICT sector.

The NCB has been operating an ICT Incubator Centre in Port Louis since January 2003. Some 18 startups have benefited from the services of this facility. The NCB now plans to expand its Incubator Centre to accommodate at least 40 startups in the near future.

The Incubator Centre also runs regular training programmes for startups operating in and outside its perimeters and for Small and Medium Enterprises with focus on the legal, marketing, accounting, management and production aspects as part of their capacity building process for business enhancement. The Center is located at Jade Court in Port Louis.

The Center offers the following facilities

Fully wired office space at concessionary rates
Guidance towards access to finance
Advisory and consultancy services
Guidance as to emerging trends and technologies in the ICT sector
Marketing of start ups

The NCB regularly participates in international fairs such as SeCA (Salon Européen des Centres de Contacts et Gestion de la Relation Client) in Paris and the Birmingham Call Centre Expo. The objective is to promote Mauritius as a competing outsourcing destination and provide information to potential outsourcers and investors on developments and achievements in the ICT sector in Mauritius.

Infotech has become the most important NCB driven event for ICT stakeholders in the country. The objectives of this event are among others to showcase and spread emerging technologies and offer a meeting platform for local ICT operators to develop collaboration and deals with potential partners and customers. Over 30 000 people usually visit Infotech.

E-Powering the Public Sector

The NCB provides free hosting facilities and technical assistance for the development of websites and portals of Ministries and Government Departments. These websites are available on the Government Web Portal.

The NCB manages the Government Online Centre a key component of the e-Government initiative that is the main infrastructure enabling e-Government and ensuring the provision of secure government online services to citizens, businessmen and government bodies.

The GOC also provides Internet access and email facilities to employees of Ministries and Departments, offers web site publishing and hosting services and will host common and back-office applications of Ministries and Departments such as Registry, Stores, Personnel Systems, Labour Market Information System, Environment Information System, Central Population Database amongst others.

Activities of the National Computer Board

E - Powering Business

NCB ICT Incubator Centre
Technology Awareness Programme for SMEs
Sensitisation Programme on Entrepreneurship Development
Entrepreneurship Development Programme for students
Infotech
Online Database of ICT Operators
Online ICT Manpower Database (OIMD)
National ICT Portal
Mauritius Gateway Project
ICT Market Expansion Programme
Country Profile on potential export markets
ICT Indicators
Directory of ICT companies in Mauritius
Communication support to investors in ICT
Anti-Spamming Programme
Information Security Programme
National Internet Exchange Point (NIXP)
Computer Security Day
Advise Government on National policies and legal framework on ICT
Assist in the framing of national education, training and research plans in ICT

E - Powering People

IT Literacy and Awareness Programmes (Cyber Caravans)
IT Empowerment Programme for Unemployed HSC Holders (Cyber Caravans)
Participate in International events relating to ICT
ICT Project Competition for tertiary level students
Website Competition for secondary school students
ICT Awareness Programmes on Radio and Television
Community Empowerment Programme
Universal ICT Education Programme
ICT Resource Center

E - Powering the Public sector
Government Online Centre (GOC)

e-services to the public
Government web portal and Government sub portals
Hosting of Websites of Ministries and departments
Hosting of Websites of para-statal bodies
Design and development of websites
Government e-mail service
Government to Government System
Internet access on the Government Intranet Network Systems
Internet access to secondary schools and public libraries
Back Office applications for ministries and government departments

1. About CyberLearning

What is CyberLearning?

CyberLearning is a subsidiary of National Education Foundation which is located in Washington DC, . It is a non-profit organization and runs educational programs in the US. It has now come to Mauritius. The foundation was established in 1989 to make IT training affordable and available to everyone at the lowest cost. CyberLearning offers an extensive range of courses related to Information Technology, Contact Center, Health & Safety, Personal Development, Management Skills and Test preparation skills.

•What packages do you offer?

Please click on www.cyberlearningmauritius.org to see the list of all the courses and packages offered by us.

• Where can I learn more about the courses you offer?

Please visit us on the web at www.cyberlearningmauritius.org for a complete list of courses that we offer.

• Why should I choose CyberLearning?

CyberLearning is a one-stop e-Learning solutions provider delivering a complete set of benefits for your training needs including:

Reduced Training Travel - Our large library of business, information technology, desktop, contact center and regulatory compliance courses (over 1700 in all) are accessible through the Internet. This can completely eliminate training travel.

Comprehensive, Quality Training - Each course we offer follows the Bloom's Taxonomy and is highly interactive. Learner responses within a course are scored and tracked. Organizations can use our fully functional learner and course management system provided at no additional cost.

Meet Critical, Company-Specific Training Needs - Through our Custom Courseware services, we can develop high-quality, interactive courseware for your company-specific training needs for a large number of topics (e.g. sales training for new products) at our own development center in Chennai.

Efficiency of Online learning with effectiveness of classroom learning- Learners around the world really enjoy our integrated Instant Mentoring which provides an easy way to ask questions and receive answers almost instantly while taking a course. This helps our learners to further enhance their learning experience. For business skills training, our award-winning, high-quality, scenario-based business skills courses are unmatched.

Customer Service Beyond Compare - When you become a CyberLearning customer you get more than a great e-Learning solution. You gain the support of an entire company ready and eager to help you succeed!

• Who have created all these course materials offered by CyberLearning?

All the courses are specially created and designed by highly qualified, industry experienced, in-house content development professionals.

• I've heard a lot lately about SCORM. What is it and where does CyberLearning stand on this?

Sharable Courseware Object Reference Model (SCORM) is a collection of specifications and standards that can be viewed as separate "books" gathered together into a growing library. These technical "books" are presently grouped under three main topics: "Content Aggregation Model (CAM)," "Run-Time Environment (RTE)" and "Sequencing and Navigation (SN) (introduced in SCORM 2004)." Additional specifications are anticipated in future SCORM releases.

• I’ve already created some training content. Can you utilize the work we have already completed?

CyberLearning always works to make our custom courseware development process more flexible to meet customer needs. We offer a range of solutions from writing the entire content from scratch to editing existing content for web-based distribution. In addition, we offer a variety of formats - HTML, Flash, audio, and video - so that content can be put into the most appropriate format.

2. Certifications Available

• Microsoft Certification Courses

Mauritius CyberLearning is proud of being “An Exclusive Proivder” for Microsoft Office Specialist(MOS) certification exams. MOS is a cutting edge IT certificate that has helped many in easily getting their dream job and many in getting the promotion they dreamed of.

What is MOS?

Microsoft office Specialist is a Microsoft certified program wherein the candidate’s skills in MS Word, Excel, PowerPoint, Access, Project (2000 and 2002) and Outlook are tested and certified.

Microsoft Office Specialist is the official Microsoft Office certification for desktop productivity.

Microsoft Office Specialist is the premier Microsoft desktop certification, is a globally recognized standard for demonstrating desktop skills. The Office Specialist program is helping organizations to meet the demand for qualified and knowledgeable people in the modern workplace.

Microsoft Office Specialist exams are performance-based, which means each is conducted within a “live” Microsoft Office program. Using the actual program exam candidates are asked to perform a series of tasks to clearly demonstrate their skills

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How do I become MOS?

To earn the Microsoft Office Specialist (Office Specialist) certification for Microsoft Office or Microsoft Project, you must pass one or more certification exams.

Office Specialist exams provide a valid and reliable measure of technical proficiency and expertise by evaluating your overall comprehension of Office or Microsoft Project programs, your ability to use their advanced features, and your ability to integrate the Office programs with other software programs.

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What is MCP?

The Microsoft Certified Professional (MCP) credential is for professionals who have the skills to successfully implement a Microsoft product or technology as part of a business solution in an organization. Candidates are required to pass one current Microsoft certification exam.

i) MCAD (Microsoft Certified Application Developer)

The Microsoft Certified Application Developer (MCAD) credential provides industry recognition for professional developers who build powerful applications using Microsoft Visual Studio .NET and Web services.

ii) MCDBA ( Microsoft Certified Database Administrator)

Demonstrate that you have the skills necessary to lead organizations in the successful design, implementation, and administration of Microsoft SQL Server databases with the Microsoft Certified Database Administrator (MCDBA) credential.

iii) MCSA (Microsoft Certified System Administrator Windows Server 2003)

The Microsoft Certified Systems Administrator (MCSA) certification will advance your career by ensuring you have the skills to successfully manage and troubleshoot system environments running on the Microsoft Windows operating system.

iv) MCSD (Microsoft Certified Solutions Developer for Visual Studio .NET)

The Microsoft Certified Solution Developer (MCSD) for Microsoft .NET credential is the top-level certification for advanced developers who design and develop leading-edge enterprise solutions, using Microsoft development tools and technologies as well as the Microsoft .NET Framework.

v) MCSE (Microsoft Certified System Engineer Windows Server 2003)

Earn the Microsoft Certified Systems Engineer (MCSE) certification and prove your expertise in designing and implementing the infrastructure for business solutions based on the Microsoft Windows 2000 platform and Microsoft Windows Server System.

vi) MOUS (Microsoft Office Specialist)

Microsoft Office Specialist (Office Specialist) certification, the premier Microsoft desktop certification, is a globally recognized standard for demonstrating desktop skills. The Office Specialist program is helping meet the demand for qualified and knowledgeable people in the modern workplace.

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• Certiport Certification Courses

What is IC3 certification?

IC³ certification helps you learn and demonstrate Internet and digital literacy through a worldwide industry standard. To become IC³ certified, you must pass the following three exams.

Computing Fundamentals:

Computer Hardware

Computer Software

Using an Operating System

Key Applications:

Common Program Functions

Word Processing Functions

Spreadsheet Functions

Presentation Software Functions

Living Online:

Networks and the Internet

Electronic Mail

Using the Internet

The Impact of Computing and the Internet on Society

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What does IC3 stands for?

IC³ stands for Internet and Computing Core Certification. It is the first globally accepted, standards-based, validated certification program for basic computing skills and is often the first certification individuals pursue to show competence in computer skills. Becoming IC³ certified demonstrates that you possess the knowledge required for basic use of computer hardware, software, and the Internet.

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Who are the prime candidates for IC³ program?

IC³ is the ideal starting point for anyone interested in learning computer and Internet basics. The program gives individuals sufficient Internet and computing literacy skills to enter current job markets or begin higher education programs. Following are prime candidates for IC³:

• Govt. Employees
• Office Assistants
• School students
• Students in vocational training
• Technical college students
• Continuing education students
• Job seekers
• Employees seeking professional development
• Teachers
• Employers looking to validate skills
• Everyone seeking to gain a working knowledge of computers and the Internet.

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Can anyone get IC³ certified?

Yes, everyone knows that computers and the Internet are pervasive in today’s digital world. As a result, almost anyone, young to old, could benefit from being IC³ certified.

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Why is IC³ needed?

Computers are a part of nearly every academic discipline and almost every job. In fact, in both academia and the workplace, basic skills in computer and Internet use are considered prerequisites to acceptance or employment. As a result, the need for a standard for measuring basic computer literacy has become increasingly apparent. IC3 addresses this market need by delivering a global certification as validation for these computing credentials.

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What are the benefits of IC³?

Provides core skills and knowledge necessary to use some computer applications and the Internet

Effectively tests computing knowledge and skills to ensure mastery is achieved

Gives a resume-building standard certification as proof of successful completion of the program

Provides the foundation necessary to further enhance productivity and marketability with other desktop application-specific certifications

Gives individuals confidence and security in being part of today's "digital world".

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What makes IC3 unique?

Global Certification Standard

Professional Validation

Performance and Knowledge Based Testing

Global Database of Test Results and Digital Certificates

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• Cisco Certifications

Cisco offers three levels of general certification representing increasing levels of expertise: Associate, Professional, and Expert.

Different tracks across these levels align with varying career needs.

Three Levels of Certification

Associate. The first step in Cisco networking begins at the Associate level. Think of this as the apprentice or foundation level of networking certification.

Professional. This is the advanced or journeyman level of certification.

Expert. This is CCIE, the highest level of achievement for network professionals, certifying an individual as an expert or master.

Series on CCDA (Cisco Certified Design Associate)

The CCDA certification indicates a foundation or apprentice knowledge of network design for the Cisco Internetwork Infrastructure. CCDA certified professionals can design routed and switched network infrastructures involving LAN, WAN, and dial access services for businesses and organizations.

Series on CCNA (Cisco Certified Network Associate)

The CCNA certification indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.

Cisco BCMSN 642-811 Series (Building Cisco Multilayer Switched Exam)

BCMSN is a qualifying exam for the Cisco Certified Network Professional CCNP as well as the Cisco Certified Design Professional CCDP certifications. The exam covers topics on switching technology, implementation and operation, planning and design, and troubleshooting.

Cisco BCRAN 642-821 Series (Building Cisco Remote Access Networks Exam)

BCRAN is a qualifying exam for the Cisco Certified Network Professional CCNP certification. The exam covers topics on General knowledge of WAN technologies, Implementation and Operation, Planning and Design, and Troubleshooting.

Cisco CCNA 640-801 Series

The CCNA exam is the qualifying exam available to candidates pursuing a single-exam option for the Cisco Certified Network Associate CCNA certification. The exam covers topics on Extending Switched Networks with VLANS, Determining IP Routes, and Managing IP traffic with Access Lists, Establishing Point-to-Point connections, and Establishing Frame Relay Connections.

Cisco CIT 642-831 Series (Internet Troubleshooting Support Exam)

CIT is a qualifying exam for the Cisco Certified Network Professional CCNP® certification. The exam covers topics on establishing a Baseline, Determining an Effective Troubleshooting Strategy, Resolving Problems at the Physical and Data Link Layers, Resolving Problems at the Network Layer, and Resolving Problems at the Transport and Application Layers.

Cisco BSCI 642-801 (Building Scalable Cisco Internetwork Exam)

The BSCI exam is a qualifying exam for the CCNP, CCDP, and CCIP certifications. The exam covers topics on Advanced IP Addressing, Routing Principles, Configuring the EIGRP, Configuring the Open Shortest Path First Protocol, Configuring IS-IS, Manipulating Routing Updates, and configuring basic BGP.

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• CIW Foundations Course

This course is aimed at Web Developers who wish to develop their skills to enable them to create, run and update websites.

It provides a foundation in Network and Internet technologies and goes on to cover web authoring; web, mail & e-commerce services; and security.

Passing of this exam leads to CIW Status and is the first step to other CIW certifications such as Master CIW Designer and Master CIW Administrator.

CIW Foundations 1D0-510 Series

The CIW Foundations 1D0-510 series is designed to prepare the student to pass the CIW Foundations 1D0-510 exam. This series covers the three topic areas addressed by the exam: Internet Fundamentals, Web Page Authoring Fundamentals, and Networking Fundamentals.

CIW Security 1D0-470 Series

It helps to achieve proficiency in identifying security threats, developing countermeasures, and using firewall systems and attack recognition technologies. It covers the fundamental concepts and principles of network security, and it describes the most common types of attacks that can occur. It covers basic networking models, such as TCP/IP and the OSI reference model, and it explains the security vulnerabilities of protocols used at each layer in the model. It also covers the basic tools and procedures used to protect a network, including firewalls, encryption, auditing, and log analysis.

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• COMPTIA CERTIFICATIONS

CompTIA Certification Programs
CompTIA certification programs are the recognized industry standards for foundation-level information technology (IT) skills.

Best known for the A+ certification, CompTIA offers many certifications in key technology areas.

Many of our certifications are electives or prerequisites toward advanced certifications, such as Microsoft's MCSA and Novell's CNE.

CyberLearning, an authorized CompTIA curriculum provider offers courses to help you prepare for A+, Network+, Server+ and Security+ certification exams.

1. A+ Series (A+ 2005 Hardware & Operating System Certification)

CompTIA A+ certification is an international industry credential that validates the knowledge of computer service technicians with the equivalent of 500 hours of hands-on experience

2. Networking Series (Network+ Series)

This series provides an overview of networking principles and practices. The series also covers the OSI Reference Model, common networking protocols with a focus on TCP/IP, and remote connectivity methods and protocols, as well as network planning, installation, maintenance and troubleshooting.

3. Server+ (Server Hardware Technology)

The Server+ certification credential validates advanced-level technical competency of server issues and technology, including installation, configuration, and upgrading, maintenance, environment, troubleshooting and disaster recovery. This certification is geared toward mid- to upper-level technicians.

4. Security+ Series

This series teaches the learner about general security concepts, communication security, infrastructure security, some basics of cryptography, and operational and organizational security. It also provides the learner with a practice exam that includes questions in a format similar to what the learner will encounter when taking the exam.

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•Novell Certifications

Certified Novell Engineer (CNE) is one of the tracks that you can pursue in Novell Certification.

CNE gives you a wide variety of Network support skills that allow you to keep your company's network running efficiently and with less downtime.

i) Novell 560 CNE Series:

This series is designed to help users prepare for the Novell CNE 5 Test 050-639 or CNI Test 050-839. It introduces networking concepts and provides an overview of the administration of NetWare 5. Topics covered include Novell Directory Services, protocol configurations, installation of Novell client software, and the file system.

ii) Novell 570 CNE Adv Administration Series:

This series teaches users how to administer NetWare 5 and also prepares users to take the Novell CNE 5 Test 050-640 or CNI Test 050-840. Users will learn about upgrading and migrating to NetWare 5, managing the server, optimizing performance, and using IP. In addition, they will learn about file systems, storage, queue-based printing, remote access, the Fast Track Internet server, and other topics related to NetWare 5.

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• Oracle Certification Program

Oracle offers several certifications for database professionals.

The Oracle9i Certified Database Associate credential introduces users to the major components of an Oracle server and the database structure.

Oracle9i 1Z0-007 Series

This Series introduces users to the major components of an Oracle server.

There are 10 courses and 1 Practice Exam included in the Series. This Series is for anyone who is interested in learning more about Oracle9i SQL and in taking the Oracle 9i 1Z0-007 Exam.

Oracle9i Database Fundamentals 1Z1-031

The Oracle 9i Database Fundamentals series is designed to help users who have experience with relational databases, SQL, and networking prepare for the Oracle 9i 1Z1-031 exam. Users will be introduced to the major components of an Oracle server and the database structure, and will learn how to create and manage such components as databases, instances, table spaces, tables, data files, and storage units, undo data, tables, indexes, data integrity, users, profiles, privileges, and roles.

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• Certified E-Commerce Consultant

The Institute of Certified E-Commerce Consultants (ICEC) offers the Certified E-Commerce Consultant designation, designed for E-Commerce and E-Business managers and consultants.

The Certified E-commerce Consultant (CEC) program develops and validates the industries' premiere set of E-commerce skills for companies and individuals.

E-commerce certification is the validation of E-commerce business skills experience and education.

CyberLearning learners, who master the first two courses in the Internet Marketing series, plus three electives in the series, can register for the CEC designation.

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• Linux certification

The LPIC program is designed to certify the competency of system administration using the Linux operating system and its associated tools.

LPI certification is developed from within the Linux community, by your peers, and gives you the opportunity to help develop the certification standards and exams.

Provide an organizational path for students.

Provide an organizational mechanism for training centers.

Provide other means of employment for Linux skilled individuals.

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Linux LPIC 101 Series

These courses help you in preparing for the Junior Level Administration (LPIC-1).This series provides a general overview of the Linux operating system. Topics include partitioning and the boot process, basic system configuration, file management, and text stream processing. The series also covers user management, group management, and file permissions.

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• PMI Certification

Project Management Institute (PMI) represents the world's largest professional community engaged in the promotion, maintenance, and advancement of project management practices worldwide.

PMI is actively involved in the pursuit of Education and Knowledge Acquisition, Professional Development and Networking,

Career Advancement and Professional Standards, Products and Services in the field of Project Management.

Types of PMI Certifications

Project Management Professional (PMP)

Certified Associate in Project Management (CAPM)

i) Project Management Professional (PMP):

PMP certification serves as a screening tool for companies recruiting Project Managers.

PMP Certification assesses the adeptness of a professional in applying the knowledge, skills, tools, and methods that are used in project management.

The PMP Certification demonstrates high level of expertise and knowledge of project management concepts and practices.

PMP Certification aspirants have to fulfill certain educational and professional experience requirements before they can take this certification.

ii) Certified Associate in Project Management (CAPM):

The CAPM Certification is for those project management professionals who are relatively new to this discipline.

Logically, CAPM certification is a stepping-stone to the PMP Certification.

The prerequisites for acquiring the CAPM certification are comparatively less rigorous than those for the PMP Certification.

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When will I get CyberLearning course completion certificate and what is the role of CyberLearning certificate in PMI examination?

Candidate has to successfully complete the contact hours of training and successfully completing means that he should get at least 70% marks in the skill-assessments of CyberLearning courses. To master the course, one must master all lessons with mastery level. A checkmark () in the Mastery column indicates that you've scored the mastery level of 70% or better on questions for that lesson. Otherwise it is not possible to issue a course completion certificate from CyberLearning.

And PMI needs verification that a CAPM or PMP aspirant has taken training for required contact hours from an approved courseware provider (CyberLearning is an approved courseware provider). Our course completion certificate will serve as the verification. If CAPM or PMP aspirant doesn't have this certificate, PMI won't issue the eligibility letter which is needed to appear for the exam.

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How CyberLearning helps CAPM or PMP aspirants?

CyberLearning as a “Global Registered Education Provider” awards contact hours based on the average completion time of a course. For example, if a course takes approximately three (3) hours to complete, three (3) contact hours are awarded for successfully completing that course.

CyberLearning course completion certificates will help you fulfill the training hour’s requirement. Besides these courses prepare you for the PMI examination.

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What supporting documentation should I send with my application?

When submitting an application, you do not need to send documentation. However, PMI does utilize a random audit process to verify candidate applications. If you are selected for a random audit, you will receive notification via e-mail as well as a letter via postal mail with the instructions and forms needed to complete this requirement.

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What happens if my eligibility expires and I have not taken the exam?

Candidate applications are valid for one (1) year from the date of approval. If a candidate allows their eligibility to lapse, candidates must re-apply.

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If I fail the exam, can I take it again? If so, when can I take it? How many times can I take the exam?

Yes, Candidates are granted a one-year eligibility window. Candidates have a maximum of three attempts to receive a passing score on the PMP or CAPM examination within the one-year eligibility period. After the third unsuccessful attempt, candidates will have to wait one year before re-applying for the credential and attempting to test again. Candidates must submit a re-examination form before each attempt along with the re-examination fee.

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How many certificates are given for a particular series and how to specify about these certificates in the PMI exam registration form?

If there are 12 courses under Project Management series, then candidate will be given 12 course completion certificates for all the 12 courses, which will have the learning hours mentioned in it.

Applicants need to document 35 contact hours of project management education/training for PMP exams and 23 contact hours of project management education/training for CAPM exams.

While filling the PMP or CAPM Credential Application (paper-based or online), applicants need to provide the name of the courses, names of course providers/ Institutions , the start and end dates and the duration of the courses. For example if a person takes 12 courses under the Project Management series. All these courses have to be reported in the PMP or CAPM Credential Application.

If the applicant is selected for the application audit, they need to show the certificates/transcripts of the completed courses for verification.

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How do I schedule to take the PMP or CAPM examination?

The PMP and CAPM credential examinations are offered globally at Prometric Testing Centers during normal business hours Monday through Saturday (excluding holidays.) You cannot schedule your examination appointment until you receive your eligibility notification and have submitted payment.

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How to obtain the Project Management Professional (PMP®) credential?

To obtain the PMP credential, you must first demonstrate that you are eligible by meeting the following eligibility requirements:

Exam Eligibility Criteria for PMP

Candidate should have an eligibility letter from PMI to appear for the CAPM examination. Following are the basic criteria

• The candidate should hold a bachelor's or global equivalent university degree

• Candidate should have minimum of 4,500 hours of project management experience within the five project management process groups (Initiating, Planning, Executing, Controlling and Closing)

• The experience verification form (showing number of hour's of experience in project management) should be submitted

• As a prerequisite for taking the PMP exam, applicants must earn 35 contact hours of instruction that addresses learning objectives in project management

• These hours must include content on project quality, scope, time, cost, human resources, communications, risk, procurement or integration management.

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How to obtain the Certified Associate in Project Management (CAPM®) credential?

To obtain the CAPM credential, you must first demonstrate that you are eligible by meeting the following eligibility requirements:

Exam Eligibility Criteria for CAPM:

Candidate should have an eligibility letter from PMI to appear for the CAPM examination. Following are the basic criteria

• The should hold a bachelors or global equivalent university degree

• Candidate should have minimum of 1,500 hours of project management experience within the five project management process groups (Initiating, Planning, Executing, Controlling and Closing)

• A candidate for the CAPM credential must complete 23 contact hours of Project Management education prior to applying to take the exam

• The experience verification form (showing number of hour's of experience in project management) should be submitted.

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How do I receive the Project Management Professional (PMP®) or Certified Associate in Project Management (CAPM®) credential?

Candidates may apply by registering at PMI and completing and submitting an application. Paper applications can be downloaded and submitted via postal mail. Facsimile copies will not be accepted.

Once your application has been processed, if eligible, you will receive an eligibility letter (via e-mail) containing detailed scheduling instructions for either the PMP or CAPM examination.

Test candidates have one (1) year from the date their application is approved and processed to take the examination. This date is printed at the top of the first page of the candidate’s eligibility letter. Candidates may take the exam a maximum of three times within their eligibility period. If they do not pass the exam, candidates must apply again via the re-examination form.

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I am a PMP already. I need PDU’s to maintain my PMP status. How CyberLearning courses can help me?

CyberLearning as a “Global Registered Education Provider” awards contact hours based on the average completion time of a course. For example, if a course takes approximately three (3) hours to complete, three (3) PDU's are awarded for successfully completing that course.

Cyberlearning course completion certificates will help you fulfill the PDU requirement to maintain the PMP status.

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SUN CERTIFICATION

SCJP Certification.

Sun Certified Java Programmer

310-035 Java 2 Programmer Certification 310-035

SCJP is an entry-level certification provided by Sun Microsystems.

People who are looking for a career opportunity in Java can take this certification.

It provides them with an opportunity to demonstrate proficiency in the fundamentals of the Java programming language using the Java 2 Platform.

This certification is also the prerequisite for other higher-level certifications in Java technology.

SCSA Certification

Sun Certified Solaris Administrator

Solaris 8 System Administrator 310-011:

This course provides an introduction to Solaris system administration terms and commands of Installation, Initialization, and Shutdown.

It describes the various system configurations and the installation of the Solaris operating system on a workstation.

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3. Chat, E-Mail & Voice

• How long will it take to receive an email from you?

We are dedicated to provide quality responses to you within one business day of receiving your message. If your inquiry requires more immediate attention, please come on online chat with us at www.cyberlearningmauritius.org

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• How do I know the latest updates?

We update our customers by sending the latest and new learning products and archives through email.

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• Can I change my email address after registration?

You may add or change your e-mail address to your ID by logging into the site using username and password and then click on go to Tools, click on My Profile change or add the new email address and then click Submit to update.

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• When is Web Chat available?

Web Chat is available twenty four (24) hours / 7 days a week.

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• My chat is not working.

There could be a various problems that result in non working of the chat. The most probable is your browser settings, which need to be configured to enable the chat windows to operate. It is also possible that your Internet Service Provider (ISP) may have some internet options settings enabled that may prevent you to have full access to the system. Contact Web World guides to check if there is a problem that they can resolve.

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• How to enter Live Chat?

All you need to do is just click the option for Live Chat that is seen on the right-hand side corner of the website.

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• While chatting, it’s taking time to receive your messages.

This is due to slow speed of Internet modem and server. Please contact your Internet Service Provider for further help.

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• What is the difference between Chat support and E-mail?

The difference lies in the accessibility. Chat for discussions on any issue that can be solved immediately. For the e-mail the messages are private going only to the manager to help you to make a judgment.

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• Do you have Voice Support facility? In order to serve our customers we are providing Web Chat support and email support twenty four (24) hours and 7 days a week. We do not have a voice support facility for customers at present, but in near future it is expected.

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4. Course Related

• Are the courses available online 24/7?

Courses are available 24 hours and 7 days a week and you can access it any time and any where in the world through internet.

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• What happens if I move to a new location?

No problem. This is an online learning course, so you can continue with your study from anywhere in the whole world.

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• Should I start with one or two online courses per month, or can I expect to master a full-time student course load? What is the maximum number of courses that I can take?

We recommend that you start with only one or two online courses per month, until you get a feel for the pace of these courses and how they work with your own schedule. Although the courses are intuitive, it’s very interactive and easy to use. You can go for as many courses you wish.

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• How fast can I complete my course?

You can complete your course as fast as possible but still we recommend you to proceed in a steady way to get perfect knowledge on the subject. Even in case if you finish the course material early you will be able to access the course till the package time expires. So the minimum time depends on the skill set of the student while the maximum time is the course duration decided by CyberLearning Mauritius.

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• How is it possible to finish so many courses?

All our courses are designed specifically for the working professional. Different courses are designed for Professionals of different fields, so one can choose from the bucket of his/her own field. By taking one course at a time, you can complete as many as possible of your interest.

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• I would like to move through my lessons more quickly than that.

The quality of the learning is somewhat compromised if you are not drilling through the course content & not taking each quiz. So it is suggested to go in a steady pace for better understanding of the course.

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• How the study material can be purchased through CyberLearning?

You can get the details of the course charges in the catalog that has been provided in our web site: www.cyberlearningmauritius.org . The courses can be purchased in two different ways viz.

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• How long are your courses?

Unless otherwise specified, students can access:

Packages for a period of twelve (12) months.

Each lesson will be accompanied by a short, multiple-choice quiz. You are expected to try and complete each quiz during the course.

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• How is it possible to finish so many courses?

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• What happens if I cannot finish my course on time?

CyberLearning courses are designed with substantial flexibility enabling to cater everyone. The intention is to finish the course with a reasonable amount of time. However the time provided to finish the course if not adequate then the student has to decline the course.

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• How can I know if I'm ready to take an online course?

Online learning is a recent development in education but it has gone beyond the experimental stage. It is sometimes more helpful to ask, what does online learning do well and what does face-to-face learning do well? Each mode has its own strengths and limitations, and the course designers should use each mode, as well as others, in an optimized way that maximizes the course strength. The following advantages will attract you for taking up online courses:

• On-Line study leads to better employee performance by reducing errors by employees

• On-Line study offers Flexibility, Accessibility, Convenience

• On-Line study provides the luxury of inexpensive worldwide distribution

• On-Line study allows significant reduction in travel cost and time savings

• On-Line updates are very easy; hence it helps to reduce the cost of finding information, making copies, distribution etc.

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• Where can I purchase my textbook for my on-line course?

There is no need for any textbook apart from the course materials that is provided online. However, if a student wishes to buy one or any book of the same context, he can browse major online bookstores such as Amazon and Barnes & Noble for textbooks and recommended course readings.

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• Is the course content the same as in a traditional course?

The course content in our on-line courses is the same as in traditional courses. On-line learning is much easier than learning in the traditional face-to-face format. You may wish to visit our Sample course package to have virtual tour to see for yourself, as this tour will give you a glimpse of what it is like to take a course on-line.

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5. General Questions

• I am interested in taking a course, but I'm not sure if the course will be suited to my skill level.

There are 2 key factors for choosing a course:

If you are unsure about which course to choose, we suggest having a look on the "WIIFM" section in our home page.

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• If I am not satisfied, can I claim a refund?

We are very confident about the quality of our learning products. That's why we stand behind the policy of non-refund and any exchange of learning products.

To guide you with the right course, we have a separate section to help the students in making the right decisions.

We have another option, where you can find the complete description about the course content that gives a better idea about the package.

For further clarifications you can also come on online chat with us. You can also send an email to techsupport@cyberlearningmauritius.org and we will respond to your request within 24 hrs.

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• I want to add my e-mail address

to my user ID. You may add or change your e-mail address to your ID by logging into the site using username and password and then click on go to Tools, click on My Profile change or add the new email address and then click Submit to update.

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• I read through the course catalog and still cannot find the course I wish to take.

We update our course catalog on a regular basis. If you do not find your desired Courses, then we do not offer it at this time. Please email us your suggestion at: techsupport@cyberlearningmauritius.org .We will take note of your interest and moving forward we will be planning our catalog contents in accordance.

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• Where can I get more information regarding CyberLearning?

Information regarding CyberLearning can be accumulated by browsing the CyberLearning home site: www.cyberlearningmauritius.org (for Mauritiusn viewers) and for the information regarding the world wide process spread you may browse www.cyberlearning.org as it provides information about online learning as well as links to other resources and our scope of studies in different part of the world.

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• What is Digital Divide?

After tracing the evolution of the digital divide and its relationship with other technological divides that have occurred in our history, it has explored some of the unique features of the Internet and drawn some comparison between analyzing the Internet through the prism of Universal Service as opposed to Universal Access principles and traditions. It highlights the emerging “broadband divide” and how that issue affects a number of groups including low-income groups, individuals with disabilities, rural population and women.

Digital Divide is Digital Opportunity :

The Digital Divide presents a unique opportunity for countries, states, localities, school districts and their visionary leaders. The work the authors are committed to through their non-profit organization, CyberLearning, is to provide access to all learners anywhere, any educational level or anytime. They discuss their current project to build a world class on-line university that would help anyone, from whatever background and age group, to gain the skills needed to prepare for entry into undergraduate or graduate education or employment in IT fields.

Included in the book is the largest set of on-line and printed digital divide resources in the world, indexed and therefore made much more accessible by most common categories such as race, gender, nationality and issue type. It is anticipated to be a valuable resource for researchers, teachers, community activists and policymakers involved with the digital divide.

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• Will my enrollment information be secured and private?

We do not disclose information given by our customers. CyberLearning guarantees that all the details given by the customer are secured and safe. Our aim is to provide a secure environment in which you can participate in on-line activities with us.

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• I'm a talented and dedicated instructor and I would like to develop an online course for you. Can you help?

Definitely, we can adapt your training material to our course. To get started, all you need to do is send your bio-data to techsupport@cyberlearningmauritius.org

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• I saved/printed my course completion certificate in pdf format from the course, but it doesn't show correctly on the screen. What should I do?

The PDF certificate of completion should be saved /printed in landscape for it to appear perfectly on the screen.

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• What can be the maximum tenure of the course that I acquire?

As described in our Courseware License, students can access

Packages for a period of twelve (12) months.

6. On-line Study & E-Learning

• Where can I find the online class?

The URL (Universal Resource Locator) address is www.cyberlearningmauritius.org. There after logging with the user name and password, you can select the course that you have purchased and continue with the study.

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• What does a student need to take a class online?

All you need is to have an internet connection along with a PC at your disposal.

And should be a registered user of the course.

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• Is online learning for everyone?

Online learning takes a self-motivated, self-directed individual with good reading and comprehension skills. When taking an online class, students do not have anyone there to make sure they are doing the work.

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• How long do I have to finish an online class?

These classes are self-paced, but the intention is for the student to finish in a reasonable amount of time. Students can work ahead and even finish the class early. It is the end date we need to be concerned about. The student need to finish the course within the limited time period as specified in the course catalog.

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• Who monitors the online classes?

The basic concept of On-Line study is not to have a person who can monitor your progress. That’s why online learning takes a self-motivated, self-directed individual with good reading and comprehension skills. In our site you monitor your course.

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• Do students get the same information/content in an online class as other students would get in an on-campus class?

All online classes meet the same competencies that the on-campus classes meet. Some activities and assignments are reworked for the Internet purpose, but they still meet the same competencies.

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• What is online/flexible learning?

Online/flexible learning is an alternative to the traditional classroom setting. It allows students who are unable to attend the classroom on a regular basis to still achieve their educational goals by learning through the Internet.

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• What is online education (Internet)?

Online education can be taken using a computer and an internet connection. It works on the principle of "Learn on Your Own". All courses are designed to offer you greater convenience and learning options to fit your busy schedule without having to travel a long distance to attend classes. They are designed for learner who wants to earn credit for professional and personal enrichment.

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• Are online/flexible learning classes right for me?

Although online/flexible learning sounds great to most people, it really takes stronger independent study skills. You may be a good candidate if you are:

Organized and able to set priorities.

Proficient with time management skills.

Self-disciplined and work independently.

Able to progress while waiting for a response from an instructor.

Willing to ask for help.

Online learning students should be familiar with a computer, keyboarding, email and using an Internet browser to navigate the World Wide Web.

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• How do online courses work?

Each online course is developed to offer all aspects of a traditional on-campus course. Courses are typically divided into units. And also quizzes are timed in between the units so students can know their progress themselves.

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• What are the advantages over traditional classroom study?

CyberLearning offers courses outside the confines of the classroom, allowing students greater flexibility to balance their work, school, home, travel, and social schedules.

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• How are exams administered for online courses?

After completion of every unit there is a skill assessment test, and at the end of the course module the final evaluation test is conducted. The test papers are set as per the course module.

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• Do I need an email account for my online class?

No, email account is not required to take the online class. However it is required in case of any missing id or password problem.

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• I dropped my online courses, how do I restart?

Please email your user ID and password to us at:

techsupport@cyberlearningmauritius.org . We will verify with our database on the expiry date and get back to you.

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7. Payments

• What forms of payment do you accept for the purchase of a course?

Registrations and payments have to be made at the office of the National Computer Board, 7th Floor, Stratton Court, La Poudrière Street, Port Louis Telephone: 210 5520 Fax: 212 4240 Email: contact@ncb.mu .

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• Do you have an installment plan for purchasing courses?

Unfortunately, we do not offer an installment plan. The price of a series or a package must be paid in full before registration can be completed.

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• When I try to register for courses, I get a message that an error has occurred, what does that mean?

Please contact techsupport@cyberlearningmauritius.org.

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• When will I receive my bill?

You will receive a receipt from the National Computer Board after completion of the registration procedure.

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• My bill is incorrect, whom should I contact?

Please contact the National Computer Board, 7th Floor Stratton Court, La Poudrière Street, Port Louis

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8. Registration and Password

• How can I confirm my course registration?

After completing the purchase procedure we will immediately activate your account in CyberLearning for the particular course. To confirm your registration please Log on to www.cyberlearningmauritius.org, and enter the Username/Student ID and Password you selected at the time of registration. If you are still not logged in contact the Web guides or the Technical Support or email us at techsupport@cyberlearningmauritius.org .

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• How do I change my student ID, password, or any other personal information under my account?

You may add or change your e-mail address, password, student id or any other personal information about yourself by logging into the site using username and password and then click on go to Tools, click on My Profile change or add the new email address and then click Submit to update.

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• How can I find or retrieve my password if I forget it?

You can never retrieve your old password as it is an encrypted one. However, if your e-mail address is listed in our student database for your ID we can create a new password and provide it to you. For that purpose you need to go to www.cyberlearningmauritius.org and then click Login Problems under the login box. Send a request mail with personal information for recreating password. Your new password will be e-mailed to the address that is listed with your ID.

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• What happens if I'll be away on business/vacation during part of the class?

No problem! This online learning system is designed in such a way that you can read each lesson at your leisure, and complete whenever it is convenient to

you. That's the beauty of taking an online course--they're designed to fit your schedule.

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• What happens if I have doubts related to course material?

Each of the lessons is expertly crafted to give you practical hands-on experience with the material covered in your course (crafted by professionals in the respective subjects to make you clearly understand the lesson). For further technical doubts regarding the course materials you can opt for an “Instant Mentoring” i.e. a 24/7 technical support department while purchasing a course from CyberLearning.

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• Do I need any kind of special equipment to take an online class?

All you need is to have an internet connection along with a PC at your disposal.

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• Do I have to browse through my course every time I log in, or I can get to where I last read?

No, every time you access your course, you are automatically taken to the most recent web page viewed. Our courses utilize a special tracking system, which records your progress within a course. In addition, this system automatically 'bookmarks' your last location, which allows you to log in from any machine and continue with course seamlessly. Another helpful tip would be use our SYLLABUS manually navigate through the by clicking a selected module or lesson.

NOTE: Our tracking system will always super cede the SYLLABUS function once you exit your course.

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• Can I travel while taking the online courses?

Yes, students may log on to his/her course from anywhere in the world.

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9. Technical Questions

• What browser version do I need to take the CyberLearning courses?

The courses must be accessed using Internet Explorer 5.5 and above.

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• When clicking "Do It" while taking a CyberLearning course from the Internet, I am taken to a white page with a Shockwave link.

Author ware Web Player is a plug-in that expands the functionality of the browser. Some CyberLearning courses make limited use of Authorware Web Player in order to more closely simulate the actual application. These product simulations are optional, so you don't have to download this plug-in. If you decide run the simulations, latest version of Authorware Web Player view course. After clicking link on white page, follow instructions for downloading and installing appropriate your browser version.

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• The lesson introductions aren’t loading. Why?

The Macromedia Flash Player is used for course introductions and activities, but is not required to run CyberLearning courses. It can be installed first time you take a by following instructions shown at login. Most browsers already have installed. current version of available download free charge from site those learners who don’t it. Go

http://www.adobe.com/flashplayer/

For learners without Macromedia Flash 8.0 or higher skill assessment module will not include simulations courses will include animated .gifs in place of Flash movies course pages will include static text in place of lesson introductions.

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• What modem speed is recommended for these courses?

The courses play well through 56kb modems with response time typically under two seconds. faster as connection speed increases. CyberLearning develops all in HTML format for fast, easy Web delivery.

Our courses are designed for highly efficient, real-time presentation using native HTML with an average page size fewer than 20k. Our courses provide lots of interaction, and have many simulations using Macromedia’s Authorware Web Player and Flash plug-in.

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• Can I bookmark the last page accessed so I can return directly to it the next time?

The courses automatically use a global bookmark to mark the last page accessed. This happens automatically when you click the Exit button in the toolbar. The next time you access that course you will be taken to the book marked location. This global book marking feature works from any computer.

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• Do your courses offer any testing?

Yes. CyberLearning courses offer testing in two ways. A student will encounter an answer questions as they take the courses. These questions engage the student and facilitate subject mastery. All CyberLearning courses also have Skill Assessment modules. The Skill Assessment modules can be used for pre or post testing. And in our new series of courses, the “Course in Review” lesson includes even more comprehensive and unique questions.

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• What exactly is a Skill Assessment module?

Each course includes a 30 question Skill Assessment, which evaluates your knowledge of the course material. The Skill Assessment, accessed through the Tools button in the course, may be taken prior to, during, or taking the actual course. Scores are tracked by unit and include initial, current, and best scores. Scores are available to the student immediately. Based on the scores received, students can skip topics in which they demonstrate proficiency, thus reducing training time.

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• How do I see my scores?

Both Skill Assessment scores and Course scores are available through the Scores page accessed from the Tools tab.

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• What can I do to improve my scores?

Once you have completed a unit, go back and re-answer every question in that unit. If you answer more questions correctly, an improved score for that unit will be recorded.

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• What do I need to do to get full course completion credit?

To get full credit for a course, you must answer every "Think About It" question. You get credit for completing a unit when you answer every question in that unit. The course is completed when you have answered all questions in each unit.

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• My scores will not update when I take the course to improve them.

Select the desired course from the My Courses list and click on the Course Tools tab on the left navigation. You can click on View My Scores to see what score is recorded for each lesson. Also on the Course Tools tab you can click on the Progress Report link. This will bring up a list of the questions within the course. If there is a mastered check besides the heading of the lesson, all of the answers for that unit have been answered at least once. If there are questions listed under the lesson heading, these need to be answered in order for scores to update for that lesson. All questions must be answered within a lesson for the score to update for that lesson.

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• I cannot find where to get a certificate of completion for my course.

Log into the course and within click on Course Tools tab on the left navigation. From here, click on the View My Scores tab. Your mastery percentage will be in the first paragraph on that page. If every lesson is scored at or above the mastery level, you will see a certificate button near the bottom of the scores graph. If there is a lesson or lessons without the mastery scores, a certificate button will not show. If a certificate button does show, click the button to generate your certificate.

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• How do I print the pages in a course?

You can print the entire course without graphics by entering your ID and password in the login box on www.cyberlearningmauritius.org and clicking the Accessibility button instead of the submit button. This will show you the entire course with no graphics. You may right click on the course and select the Print option to print the course. If you would like to print the course one page at a time, you may login to the graphics version of the course and right click on the page. Select the Print option. The page will print with graphics.

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• When I try to play the video courses, my buttons are grayed out and my quiz answers do not seem to update.

These problems may arise by having the version of Sun Java that is not compatible to run the videos. The version recommended is Java 6.

This version can be downloaded from

http://www.java.com.
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• All my courses do not have audio. Is there something wrong?

Many of our End User courses are now equipped with audio on many pages of the courses. You may also get audio on the introduction pages of the lessons if you have Flash installed and the option is checked in My Preferences. However, audio is not available for every course that CyberLearning offers.

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• .How do I recognize whether I have Completed / Started / Not started my courses?

Each completed course will be represented on the right side of the Course list page as “Completed”. Started Courses are represented as “Started”. “Not started” yet will represent any course that has not been started.

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• Why do I get an error when I try to launch a course?

Your Browser cookie setup has been set to disable. Enable setting in

Internet Explorer –> Option –> Security –> Advanced –> Cookies. If the problem still exists call our Tech support team immediately.

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• Why does my course not show up?

Might be you are looking at a different course package. Kindly, look into the corresponding package or use search to locate the course.

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• Why is there a skill assessment when I log into a course?

This is an assessment module that we provide for each course. It is necessary that you first take the quiz associated with the course before your start taking the real course. This is necessary to evaluate your-self and understand where you are positioned in the course and what the areas you have to concentrate more.

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• How does the evaluation process work?

Each course includes a 30 question Skill Assessment, which evaluates a learner’s knowledge of the course material. Out of 30 questions, 27 questions are multiple type, fill in the blank etc. and 3 questions require learners’ to actually solve a problem. Sample exercise files are provided for such type of questions. And to measure the learners’ progress, after completion of every unit there is a similar skill assessment test, and at the end of the course there is a final evaluation test. The test papers are set as per the course module.

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• When we miss a question on the quiz, you tell us why we missed it, but you don't tell us the right answer. Why not?

Our quizzes use a diminishing multiple choice format. When you miss a question, you will receive an explanation as to why your answer was incorrect. You are then expected to do the research needed to find the correct answer. You will retain the material much better if you take the responsibility for answering our questions instead of relying on us to answer them for you.

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I am not getting Pop-up's in my browser?

Open your Internet Explorer. Click on the "Tools " option on the top of your browser. The second option in the drop down menu is “Pop-up Blocker ". Under that, click on "Turn off Pop-up Blocker " to get the Pop-up.

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• I could not see the course when using Firefox browser, I get a blank screen. Is Firefox a supported browser?

Our courses do not support Firefox as a browser. Internet Explorer 5.5 and above are required to use CyberLearning courses.

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11. Technical skills required for CyberLearning

• How can I tell if I am the type of student who will be a successful on- line learner?

Successful online learners are generally self-motivated individuals who learn well by reading, enjoy writing, and are able to manage time effectively, and work well independently. In addition, they should have a comfort level with the technology required to participate in the course they are taking.

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• How do I find more information about a specific course?

Click on the "Course Catalog" link at the upper left of the home page. Click on your subject of interest or individual course listings for course requirements, and a syllabus.

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• What equipment and /or software will I need to participate?

You will need the following:

Computer with Windows Operating System and 64 MB of RAM

Modem with baud rate of 56 kbps

Account with an Internet Service Provider

Anti-virus software updated on a regular basis

One of the following browsers:

Microsoft Internet Explorer (IE) (5.5 and above)

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• How can I brush up on my technical skills before beginning my on-line course?

CLU provides every visitor with access to the Sample Courses - a self-paced, online tutorial designed to prepare you for your first on-line course experience. Here, you will learn basic information about how online learning works.

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• How will I communicate if I need any clarification?

Communication in on-line courses occurs via three methods:

e-mail support,

on-line chat with the Tech Support

You can get assistance from the Reliance Web guides.

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• What happens if I have a technical problem with my computer?

Our online system is very intuitive and easy to use however, if you have any questions any questions or experience any difficulties we offer 24/7 technical support via the Internet and over e-mail. In addition, our Online Learning System is also extremely reliable and user friendly. Either way, the technical staff is always there to answer questions and assist in any way possible.

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• What technical skills do I need to have to participate in an on-line course?

To participate in most online courses, you need to understand what online learning is all about. You must be familiar with using a web browser, such as Microsoft Internet Explorer or Netscape.

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12. Test Preparation Package

• What SAT Test Preparation deals with?

The package includes countdown to SAT I, format of SAT I, Winning tactics, Diagnostic SAT, Verbal, Math, 7 Model Tests and Organizing your Admissions Plan.

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• What is SAT Test Preparation about?

We provide a special package for SAT (Scholastic Aptitude Test) with a complete set of SAT Practice Tests. These materials are prepared by highly qualified professionals. Getting prepared with this material you can attain a real time experience to face the exam. We also have effective skill assessment test for each and every unit.

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